Privacy Policy lott9

1 Introduction and Scope of This Policy

This Privacy Policy ("Policy") is issued by lott9 ("we", "our platform") and applies to all users who register, browse or interact with the lott9.org website ("Website"). By using our services, you acknowledge that you have read, understood and agreed to the terms set out in this Policy.

This Policy describes the types of personal information we collect, the purposes for that collection, how we process and store the relevant data, the parties who may receive your information, and the rights you hold regarding your personal data. If you do not agree with any part of this Policy, you are asked to stop using our services.

lott9 operates under an international licence and complies with the data protection guidelines set by the relevant regulatory authorities. We continually work to align our practices with international standards for personal information protection.

2 Personal Information We Collect

We collect personal information from you in several ways, depending on how you interact with our platform. The information we collect includes:

• Identity information: full name, date of birth, MyKad number or valid identification document, and gender
• Contact information: email address, mobile number, and residential address
• Account information: username, password (in hashed form), login history and account activity
• Financial information: e-wallet details, bank account number (for FPX verification), deposit and withdrawal history
• Technical data: IP address, web browser type, operating system, device information, and cookies data
• Behavioural data: game records, bets placed, game preferences, and transaction history on the platform

3 Purpose of Data Collection and Processing

lott9 uses your personal information for legitimate and specific purposes. We will not process your data for any other unstated purpose without obtaining your consent first. The main purposes of data processing are as follows:

• Identity verification and secure member account creation
• Processing deposits, withdrawals and all financial transactions using Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency
• Delivering customer service, technical support and responses to complaints
• Meeting legal and licensing compliance obligations, including Know Your Customer (KYC) procedures and fraud prevention
• Verifying eligibility for promotions and bonuses, including the first deposit 150% welcome bonus
• Improving the user experience through data analysis and platform personalisation
• Sending account-related communications, security notifications and terms updates

4 Legal Basis for Data Processing

lott9's processing of your personal information is grounded in a valid legal basis. Depending on the type of data and purpose of processing, the basis used is:

• Contract performance: Processing required to fulfil our obligations to you as a platform member, including payment processing and account management
• Legal obligation: Processing required to comply with applicable laws, including KYC requirements, anti-money laundering measures and reporting to regulatory authorities
• Legitimate interests: Processing for platform security, fraud prevention and service improvement purposes
• Consent: Processing for marketing and promotional communications, where your consent is required and may be withdrawn at any time

5 Sharing Information with Third Parties

lott9 does not sell, exchange or transfer your personal information to outside parties without your consent, except in the circumstances described below:

• Payment service providers: We share necessary information with authorised payment processors to complete your deposit and withdrawal transactions
• Technical service providers: Companies that help us operate the platform, analyse data and provide support services, subject to strict confidentiality agreements
• Legal requirements: When required by law, court order or instruction from a relevant regulatory authority
• Fraud prevention: With recognised identity verification agencies or fraud prevention bodies to protect platform security

All third parties that receive your information are required to meet data protection standards equal to or exceeding those we apply.

6 Data Retention Period

lott9 retains your personal information only for as long as necessary to achieve the purposes stated in this Policy, or as required by applicable law.

Generally, active account data will be retained for as long as your account remains active. After an account is closed, certain information — particularly financial records and identity verification documents — may be retained for a set period to meet legal and regulatory compliance obligations. Once the relevant retention period ends, your data will be securely deleted or anonymised.

7 Data Security and Protection Measures

We implement a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These measures include data encryption during transmission and storage, strict access controls based on the need-to-know principle, continuous system monitoring, and regular security testing.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely risk-free. You are also responsible for keeping your account password secure and not sharing your login details with any other party.

8 Cookies and Tracking Technologies

The lott9 website uses cookies and similar tracking technologies to improve user experience, analyse usage patterns and deliver relevant content. The types of cookies we use are:

• Essential cookies: Required for basic website functions such as login, session security and navigation
• Preference cookies: Store your preferences such as language and display settings
• Analytics cookies: Help us understand how users interact with the platform for continuous improvement

You can control or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of certain parts of our website.

9 Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that the data transfer is carried out in accordance with applicable legal requirements, and that adequate protection is given to your data in the receiving country.

We take reasonable steps to ensure that any party receiving your data outside Malaysia provides a level of protection equivalent to the standards we apply within the platform.

10 Amendments to This Privacy Policy

lott9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to you via your registered email or a clear notification on this website before the changes take effect.

Your continued use of our platform after notification of changes is considered your acceptance of the updated Policy terms. We encourage you to review this Policy periodically to stay informed of how we handle your information.

11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or how we handle your personal data, please contact our team via:

• 24/7 live chat available directly within the lott9 platform
• Email at [email protected]

We aim to respond to all privacy-related enquiries promptly. Our team is available to assist you in Malay and English 24 hours a day, 7 days a week.